KOHCOON is a new Real Estate investment company leveraging big data and local market data analytics to hedge long term leasing against short term lease. That spread allows KOHCOON to generate gross profit to better the experience of short term renters while benefiting the local economy with less vacancy.
All stakeholder in KOHCOON, its Shareholders, partners, Managers, Employees, interns and sub-contractors are all bind by the following etiquette and rules.
General Rule: Always do the right thing even when no one is watching.
KOHCOON is dedicated to the goal of becoming more effective and successful in lodging tenants for short term in pristine accommodations.
KOHCOON recognizes this can only be accomplished if it is successful in developing, and retaining Employees, sub-contractors who have the knowledge, ability and desire to grow with our company.
It is with this in mind that our Policies and Procedures Manual has been written. We have set forth the fundamental guidelines by which all our staff should operate. Regardless of your position within this company, we must function as a team and have a common objective of continued success from our efforts.
We believe for this company to be successful, we must familiarize you with our philosophy of doing business. These things, above all else, are important to us:
Honesty
No other single trait of a person or business can have as much of an impact on our success. We believe every word must be born of truth and honesty. There must be honesty in every action, and truth in every word.
Dedication
KOHCOON can grow and prosper when each member puts forth the greatest effort. We have chosen you to be on our team, and through hard work and dedication we can be the best.
Service
KOHCCON’s clients and customers have come to expect outstanding service. We must provide the highest level of service available. We expect our employees and our sales staff to provide excellent service.
Professionalism
We ask that you never represent a client or work with a customer unless you have the training and experience to do the job. We believe in continuing education, the more you know and the more you understand the better service you can be to our clients and customers.
Cooperation
We insist that our team members work together for a common purpose remembering the Golden Rule in all situations: The more we help each other the more we help ourselves.
Accountability
If we wish repeat business, our clients and customers must be happy with their transaction and stay. If you make a mistake, you must be accountable and make it right with our client or customer.
Our office hours are Monday through Friday from 9:00am - 6:00pm EST. KOHCOON observes the following holidays:
When we handle the key of a property, we have a duty towards the owner, that trust must never be violated. It is always a good idea to request permission to make extra copies of keys. Never have the home’s address on the key tag. In the event the key is lost the property will remain secure.
Under no circumstances should keys be given to anyone without the consent of KOHCOON management.
After entering the property, it is the key holder responsibility to check that all windows and doors are locked, lights are out, and no animals came in or were accidentally let out.
Immediately upon discovering a key is missing and cannot be located, notify the Office Manager. The financial responsibility for lost keys will fall on Key Holder if the loss was created through negligence.
Sexual harassment is any verbal or physical conduct of a harassing nature, requests for sexual acts or favors, unwelcome sexual advances, or any other conduct with the purpose or effect of which unreasonably interferes with an individual's work performance or creates a hostile, intimidating or offensive work environment. Sexual harassment is illegal.
Racial, religious, and ethnic harassment is also illegal. For this reason, you must make sure that you do not engage in such harassment or in any behavior toward your fellow workers that could be viewed as harassment. Because harassment is a serious offense, KOHCOON will deal with these issues in the strictest of terms which may include termination if you are found to have engaged in such conduct.
KOHCOON policy states that the following people may not harass you: co-workers; supervisors; other employees; any other associate or assistant or intern; any guest or visitor to the firm.
If you believe that you have been harassed, please bring the problem to the attention of the Office Manager and (provide the names of any other individuals). You do not have to put your complaint in writing, but it is helpful to provide details about dates, times, places, and witnesses to the harassment.
All complaints will be investigated promptly.
The identity of the employee making the complaint as well as the identity of the individual accused of sexual, ethnic, racial or religious harassment will be kept strictly confidential. Information regarding the charge of sexual harassment and then investigation of that charge will not be made known to anyone who is not directly involved either as a party, a witness, or a member of the investigatory team. Witnesses interviewed will be provided only such information as is necessary to elicit from them their observations and other relevant information.
No one may retaliate against you if you file a charge of harassment against them. Home61 Miami Inc. will make every effort to prevent possible retaliation against you under such circumstances.
If your complaint of harassment is found to be totally and completely without basis, appropriate measures may be taken against you. This should not discourage you from making a complaint if you believe you have been a victim of sexual, racial, religious, or ethnic harassment.
Complaints within our office that cannot peacefully be resolved must be brought to the Office Manager’s attention immediately. This includes sexual harassment, or any form of harassment, offensive language or comments. All complaints will be handled with the utmost of confidentiality. Our office must function smoothly and in harmony with each other to insure our success. Do not let problems fester. Communication is the best way to begin the resolution of differences.
At KOHCOON we thrive in customer experience and personal relationships. This can only be achieved when the work environment is set up for employees to feel at ease with a purpose in what they are doing and getting the respect they deserve. The following are basic rules of ethics that each employee at KOHCOON are bind to apply on a daily basis.
Before preforming any work, you will provide Kohcoon with the following documents:
To become a KOHCOON sub-contractor, each will have to bind by the following rules.
Housekeeping is a particularly important part of KOHCOON value proposition to its client, where KOHCOON is creating an experience where tenant feels like homeowners: A home away from home.
KOHCOON will be performing on-site inspections by using the check-list to control the quality of work and time efficiency spent for the work performed.